All items we ship have successfully passed our quality control checks. Our warranty ensures you have a wonderful experience while providing you with complete peace of mind. All products sold on Foxbuying.com come with the following comprehensive product warranty:

Return Policy:

  1. If you are dissatisfied with a product due to defects, you can return it to us within 90 days of receiving it for a refund. We will cover the shipping costs.
  2. If the product is functional, but you choose not to keep it, you can return it within 90 days for a refund. In this case, a 5% restocking fee and handling fee will be applied. Shipping costs will not be refunded.

Note 1:

  • Refunds are only available within 90 days of receiving the product.
  • If the product is not defective but the buyer does not want to keep it, the buyer is responsible for the return shipping cost.
  • If the product is unusable, you can return it to us for an exchange within 90 days of purchase. As the buyer, you will pay the shipping cost to return the original item to us, and we will cover the shipping cost to send the replacement item to you.
  • Within 180 days of purchase, the buyer can return the item for free repairs. The buyer pays the shipping cost to return the item to us, and we cover the shipping cost to send the item back to the buyer.
  • If the item has been used for more than 180 days, the buyer can still return it for repairs. However, the buyer is responsible for all shipping costs when the item is initially returned to us and when it is shipped back to them. This means the buyer must pay the shipping cost to us before returning the item for repairs.
  • If you have not received your order, we will resend it, or you can request a full refund.

Note 2:

  • If you are dissatisfied with a purchased product, depending on your situation and the type of product purchased, you may be eligible for a return or exchange.
  • We reserve the right to charge a handling fee for all items returned due to non-quality issues.
  • You can contact customer service within 90 days of receiving the order to request a return and refund.
  • You need to provide the tracking number for the return.
  • Please contact us ([email protected]) to get an RMA number.
  • The refund amount will be returned through the original channel; if paid through PayPal, the refund will be through PayPal, and if paid by credit card, the refund will be through the credit card (usually, buyers receive refunds through PayPal within minutes and through credit cards within 7 working days, depending on your credit card bank's processing time).
  • Refunds will be completed within 7 days.
  • Return Address: 1403,14th Floor, Jintian Building, Huaqiang North, Futian District, Shenzhen, Guangdong, 518000, China.

Cancellation Policy:

  1. Orders can be canceled before shipment.
  2. Orders canceled after payment confirmation and before shipment are eligible for a full refund (our normal order processing time is 12 to 48 hours upon receiving the order). Please note that due to PayPal's policy, PayPal processing handing fees will not be refunded.
  3. 2. Once the order has been shipped, it cannot be canceled and will be considered a return.

Note:

  • If you request to cancel an order, please contact us to check if your order has been shipped.
  • Please do not open a Paypal case, this will prolong the refund process.
  • Refunds will be completed within 7 days.
  • If you have any questions, please email [email protected].
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